Do you have a question? The answer is here


Site

  • On the site https://www.sendmachine.com/ in top right corner click on Sign Up
  • check if the user (email address) and password are correct, make sure there is no space in the email address or password
  • if you do not know the email address you specified when you registered on our site contact support department
  • if you do not know your password in the login menu click on the link Reset Password
  • go to https://www.sendmachine.com and log in. After logging into the control panel you will see a button Resend email confirmation
  • if the mail is not coming contact the support department
  • After you have confirmed your account a Sendmachine operator will manually activate your account. You will receive an email when the account in active.

Panel

  • This may occur because your account was not yet activated
  • If you wish to send campaigns with your own application, in this menu, you will find the information needed to configure the application to use the service
  • Sender Addresses are email addresses, that you will use as sender when you send campaigns
  • For Sender Addresses you can use only address that belong to you (address@yourdomain.tld). Sending mail using email addresses of mail services such Gmail, Yahoo, Hotmail, etc. is not allowed.
  • You haven't confirmed your email address. Check the mailbox, corresponding to the Sender Address you specified, for email confirmation and click the confirmation link.
  • In the Control Panel go to Sender Address right click on the Manage button and then Resend email confirmation
  • if the mail is not coming contact the support department
  • Access Create contact list in the control panel of Sendmachine website
  • In the Sendmachine control panel under Create contact list menu, complete the required fields. Addresses are inserted one above the other, one address per line. It is possible to import addresses from a file, only CSV or Tab delimited formats are allowed.
  • Custom Fields are additional fields attached to an email address where you can enter contact information of the mail recipient, such as name of a person or business name, etc.
  • You can add 1 to 5 Custom Fields depending on the chosen newsletter package
  • Email addresses can be unsubscribed through following methods:
  • Unsubscribe link in the email content
  • In the Sendmachine control panel under Contacts menu press the button Manage and then Unsubscribe contacts. The procedure is the same as that of adding addresses.
  • Login in the Sendmachine control panel accesses the Campaigns menu and then click Create Campaign
  • Login in the Sendmachine control panel accesses Statistics
  • Login in the Sendmachine control panel accesses Campaigns then click the name of the campaign
  • Login in the Sendmachine control panel, click on the top right field where your name is displayed, click on the My Account -> Edit Profile
  • Login in the Sendmachine control panel, click on the top right field where your name is displayed, click on My Account -> Change Password
  • Login in the Sendmachine control panel, click on the top right field where your name is displayed, click on My Account and then Order History. In the right side of the proforma invoices tap View or send proforma by email.
  • Login in the Sendmachine control panel, click on the top right field where your name is displayed, click on My Account and then on Invoices. In the right of the Invoice number tap View or send the invoice on Email.
  • Login in the Sendmachine control panel, click on the top right field where your name is displayed, click on My Account and then billing information. In this menu you can edit or delete the billing information.
  • if your account is new or your previous package has expired, click the Upgrade button in the left side after logging and then choose the desired package.
  • if you want more email credits, login in the Sendmachine control panel, click on the top right field where your name is displayed, click on My Account -> Order and select the desired package.
  • Sendmachine email service can be used for sending newsletter and transactional messages (site orders, site messages, etc..)

Built on trust. Rated 5 stars by our customers!

5.0
M
Molnár Csilla
There are many large, international providers on the market, but in Romania their delivery is often not good enough, and support is often limited to chatbots. As a developer with over 10 years of experience, it is important to me that a service is reliable and that if there is a problem, you can quickly get real help.

That is exactly what I experienced with Sendmachine: good delivery rates, fast and friendly support that really helps. I think it is a very good choice!
E
Eduard Draguleasa
I discovered SendMachine while looking for an effective email marketing solution and I can say that it was exactly what I needed. The platform is intuitive, easy to use, and the functionalities offered are more than enough for professional and efficient communication with our subscribers.

The technical support is prompt and friendly, and the deliverability of the campaigns is excellent. I also like the fact that it offers detailed statistics, which help us understand what works and what can be improved.

I confidently recommend SendMachine to everyone who is looking for a serious, stable and affordable email marketing tool!
V
Veneta Kemalova
Responsive, polite communication, and very helpful throughout the whole process. Highly recommended.
C
CNPC Congresul National de Psihologie Clinica
Definitely the best collaboration so far with a promotion partner. Their working system is particularly simple. The necessary resources are very easy to use, and the newsletter creation module is special because it allows the use of any type of promotional material. Not to mention the people there. Super helpful. We at the Clinical Psychology Congress are very satisfied.
A
Asociatia Planul B
We are an association and our financial situations is not very strong. The people at Sendmachine not only understand how difficult it is to attract income to the association, but they have supported us in our actions to promote the psycho-emotional education programs that we provide in schools and high schools. It is truly a pleasure to have such a partner and to know that you can do good things. Thank you.
C
Constantin Ferseta
I've been working with SendMachine for ... I think 10 years. Both for the StartEvo Association (Kidibot educational platforms), and for our companies/clients. They are extraordinary.

Over the years, I've worked with Mailchimp, Aweber, Constant Contact, MailGrid and many others (some of which I still work with, because that's what certain clients want, historically speaking). But I've always found SendMachine to be better than the rest and I highly recommend it to everyone.
A
Adrian Musat
I have been working with them for over 2 years and everything is at a professional level. I highly recommend them.
I
Ioana Arsenie
Prompt and professional support!
N
Negru Sorin
Flawless Customer Service !!! Thank You !!!
Customer Support