Report email

Use this form to report a campaign, usingMessage ID (which you can find in the Full Header of the received email).

The Message ID contains information that enables our system to remove you instantly from the sender's list an the sender doesn't know about your complaint.

The email address is also used to investigate the sender's abuse.

How we deal with issues?

We assign to every email campaign sent from our servers a Message ID, so every recipient can easily report abuse to Sendmachine. When we get complaints through our form, we investigate instantly. If we suspect the user account or campaign for a reason, we suspend the account during the investigation.

Our company is registered with important ISPs and anti-spam authorities to get feedback loop alerts when user's recipients report abuse. When we are able to analyze those alerts, we remove the recipient email from the user's list. If the reports exceed a certain limit, we warn the user. If the warnings exceed an acceptable limit, we suspend the user's account and investigate.

Built on trust. Rated 5 stars by our customers!

Molnár Csilla

There are many large, international providers on the market, but in Romania their delivery is often not good enough, and support is often limited to chatbots. As a developer with over 10 years of experience, it is important to me that a service is reliable and that if there is a problem, you can quickly get real help.

That is exactly what I experienced with Sendmachine: good delivery rates, fast and friendly support that really helps. I think it is a very good choice!

Eduard Draguleasa

I discovered SendMachine while looking for an effective email marketing solution and I can say that it was exactly what I needed. The platform is intuitive, easy to use, and the functionalities offered are more than enough for professional and efficient communication with our subscribers.

The technical support is prompt and friendly, and the deliverability of the campaigns is excellent. I also like the fact that it offers detailed statistics, which help us understand what works and what can be improved.

I confidently recommend SendMachine to everyone who is looking for a serious, stable and affordable email marketing tool!

Veneta Kemalova

Responsive, polite communication, and very helpful throughout the whole process. Highly recommended.

CNPC Congresul National de Psihologie Clinica

Definitely the best collaboration so far with a promotion partner. Their working system is particularly simple. The necessary resources are very easy to use, and the newsletter creation module is special because it allows the use of any type of promotional material. Not to mention the people there. Super helpful. We at the Clinical Psychology Congress are very satisfied.

Asociatia Planul B

We are an association and our financial situations is not very strong. The people at Sendmachine not only understand how difficult it is to attract income to the association, but they have supported us in our actions to promote the psycho-emotional education programs that we provide in schools and high schools. It is truly a pleasure to have such a partner and to know that you can do good things. Thank you.

Constantin Ferseta

I've been working with SendMachine for ... I think 10 years. Both for the StartEvo Association (Kidibot educational platforms), and for our companies/clients. They are extraordinary.

Over the years, I've worked with Mailchimp, Aweber, Constant Contact, MailGrid and many others (some of which I still work with, because that's what certain clients want, historically speaking). But I've always found SendMachine to be better than the rest and I highly recommend it to everyone.

Adrian Musat

I have been working with them for over 2 years and everything is at a professional level. I highly recommend them.

Ioana Arsenie

Prompt and professional support!

Negru Sorin

Flawless Customer Service !!! Thank You !!!