The SMS service is available for all Sendmachine accounts. After logging in, access the SMS menu from the control panel and follow the activation steps. To benefit from all SMS service functionalities, you must have signed a Sendmachine Service Agreement. You will receive a confirmation email when the service is active.

Yes! This is one of Sendmachine’s major advantages. You can use the same account and the same intuitive platform for both services. You do not need to create a separate account.

Yes, Email and SMS services are billed separately because they have different operating costs. You can have active packages for both services simultaneously or only for one of them, depending on your needs.

No. To send SMS through our platform, you need an active account on sendmachine.com. Registration is free and only takes a few minutes.

When you purchase an SMS package, you receive credits, which you use to send messages.

Basic rule: 10 credits = 1 SMS

Examples:
Start SMS package (500 messages) = 5.000 credits
Next SMS package (1.500 messages) = 15.000 credits
Pro SMS package (15.000 messages) = 150.000 credits

Credits are automatically deducted from your account for each message sent. You can see your credit balance in the control panel.

Credits can be used within a validity period of 12 months from the purchase date. Any unused credits after this period will expire.

At the moment, the SMS marketing service is available in transactional mode. You can test the service, send individual messages directly from the interface, use SMS sending via API, and manage email and SMS from the same Sendmachine control panel.

In the coming period, we are working on SMS marketing campaigns (bulk sending) directly from the Sendmachine platform, contact lists, and integrations with platforms (WordPress, PrestaShop, etc.).

Yes! The free trial includes 50 credits - 5 messages of up to 160 characters each. Register for free and test all functionalities before deciding!

Currently, the SMS service is only available in transactional mode. You can send SMS via API. You can find all details in the control panel under Integrations and on the developer page: https://developers.sendmachine.com/api.html

To send an individual message directly from the Sendmachine platform:
Go to the Sendmachine control panel
Access the menu: SMS → Send SMS
Add the phone number (in format +40XXXXXXXXX)
Write your message (max. 160 characters for 1 SMS)
Send the SMS

A standard SMS contains a maximum of 160 characters and consumes 10 credits.

For longer messages (multiple credits consumed):
161-306 characters = 2 SMS = 20 credits
307-459 characters = 3 SMS = 30 credits

Your credit balance is displayed in the Sendmachine control panel, on the main dashboard - Details section. The platform shows the number of credits consumed from the initial amount.

Yes! You can include links to your website, products, offers, or any other URL.

The link will appear exactly as you write it in the message (example: site.ro/offer)
Recommendation: Use shorter URLs to save characters (example: site.ro/promo) or use URL shortening services.
Some phones automatically convert text into clickable links, others do not — it depends on the recipient’s phone.
The message is sent as plain text, without special formatting.

Coming soon: We will launch link tracking with automatic URL shortening. You will be able to track how many recipients clicked the link, and long URLs will be automatically replaced with short versions (example: sdm.ro/abc123).

Extremely fast! 90% of SMS messages are delivered in less than 10 seconds. You can see real-time delivery status for each message in the statistics panel.

From your Sendmachine account control panel:
Select SMS, In the left column click “Order”, Choose your desired package

Reminder: When you purchase a package, you receive the credits immediately.
Example: The Next package (51 EUR) adds 15.000 credits (= 1500 SMS messages).

Available methods:

Online payment by card (Visa Classic/Electron, Mastercard, Maestro)
Bank transfer (You will receive a proforma invoice with payment details immediately after placing the order.)

All payments are secure and encrypted. You will automatically receive an invoice by email.

In the Sendmachine control panel:

Click your name (top right)
My Account → Invoices
View all issued invoices
Click the View icon to open the invoice
Or send the invoice directly to your email from the platform

Invoices are automatically issued after each payment.

In the Sendmachine control panel:

Click your name (top right)
Financial → Billing details
Edit your billing information

Changes will apply to future orders.

Send SMS directly from your system
Check message delivery status
Check credit balance
Manage contact lists

Yes, our support team is available to assist you. Please contact us at support@sendmachine.com